Self-Exclusion
Self-exclusion is a tool that allows you to voluntarily restrict your access to your Mostbet account for a set period. During this time, you will not be able to log in, deposit funds, or place bets. Self-exclusion is different from a cool-off period or time-out: a cool-off is typically a short pause (24 hours to 7 days) that you can cancel before it expires, whereas self-exclusion is a longer commitment that cannot be reversed until the chosen period ends. If you are concerned about your gambling habits or need a break, self-exclusion provides a structured way to take control.
Self-Exclusion Periods
When you activate self-exclusion, you must choose a duration that suits your needs. Mostbet offers the following self-exclusion periods:
- 24 hours
- 7 days
- 1 month
- 3 months
- 6 months
- 1 year
- 2 years
- 3 years
- 5 years
- Permanent (lifetime)
How to Activate Self-Exclusion
You can activate self-exclusion through multiple channels. Choose the method that is most convenient for you:
Through Your Account (Recommended)
- Log in to your Mostbet account on mostbet-nepal.app or the mobile app.
- Navigate to Settings or Account Settings (usually found in the menu or profile icon).
- Select 'Responsible Gambling' or 'Self-Exclusion'.
- Choose your preferred self-exclusion period from the list.
- Review the terms and confirm your selection.
- Your self-exclusion will take effect immediately.
Via Email
Send an email to [email protected] with the subject line 'Self-Exclusion Request'. Include your account username, registered email address, and the duration you wish to self-exclude for. Our support team will process your request within 24 hours.
Via Live Chat or Support
Contact our support team via live chat, Telegram, or phone (available 24/7). Inform them that you wish to activate self-exclusion and specify your chosen period. They will guide you through the process and confirm activation.
What Happens After Activation
Once your self-exclusion is active, the following restrictions apply to your account:
- You will not be able to log in to your Mostbet account.
- All deposit functionality will be disabled.
- You cannot place new bets or wagers.
- Any open bets at the time of activation will be settled according to their outcome; you will not be able to cancel them.
- You will not receive promotional emails, push notifications, or marketing communications from Mostbet.
- Your account will remain closed and inaccessible until the self-exclusion period expires.
Your Account Balance
If you have funds remaining in your account when self-exclusion is activated, you have the right to request a withdrawal of your balance. To receive a payout of your remaining funds, contact our support team at [email protected] or via live chat. You must provide a verified payment method (the same method used for your previous deposits, or a newly verified account). Withdrawals are processed within 24 hours. If you do not request a withdrawal, your balance will remain in your account and will not be accessible during the self-exclusion period.
No Cancellation Before Period Ends
Self-exclusion is a binding commitment. Once activated, you cannot cancel or shorten your self-exclusion period before it expires. This is a key protection to help you maintain control. If you have chosen a period that is too short, you may request an extension at any time, but you cannot reduce the duration or lift the restriction early. This policy is in place to ensure that self-exclusion serves its intended purpose as a genuine break from gambling.
Multi-Operator Self-Exclusion
Self-exclusion at Mostbet covers only your account with us. If you wish to self-exclude across multiple gambling operators, you may register with national or regional self-exclusion registries. These registries allow you to block access to many licensed operators at once:
- GamStop (United Kingdom) — blocks access to all UK-licensed gambling sites.
- CRUKS (Netherlands) — the Dutch national self-exclusion registry.
- ROFUS (Denmark) — the Danish national self-exclusion registry.
- Other jurisdictions may have their own registries; check with your local gambling regulator for details.
Registering with a national registry does not automatically self-exclude you from Mostbet; you must also activate self-exclusion directly with us using the methods described above.
Device-Level Blocking Tools
In addition to self-exclusion, you may use third-party software tools to block access to gambling websites and apps on your device. These tools operate independently of Mostbet and can provide an extra layer of protection:
- Gamban — blocks access to gambling sites on Windows, macOS, iOS, and Android.
- BetBlocker — a free tool that blocks gambling websites on your device.
- GamBlock — available for Windows and macOS, blocks gambling content.
These tools are not operated by Mostbet and are provided as informational resources. Installing one of these tools can help reinforce your self-exclusion commitment.
Support and Help Organizations
If you are struggling with gambling or need support, a range of organizations offer free, confidential help:
- Gamblers Anonymous — peer support and recovery programs.
- National Council on Problem Gambling — counseling and resources.
- Gambling Therapy — free online support and counseling.
- Local mental health services — contact your healthcare provider or local authority for gambling-related support in your region.
Our support team is also available 24/7 to discuss responsible gambling options. Reach out via live chat, email at [email protected], Telegram, or phone if you need guidance.
Can I bypass or cancel my self-exclusion early?
No. Self-exclusion cannot be cancelled, shortened, or bypassed before the period you selected expires. This is a core principle of responsible gambling and is enforced to protect you. If you feel you need additional support before your period ends, contact a help organization or our support team.
What happens when my self-exclusion period ends?
When your self-exclusion period expires, your account will be automatically reactivated. You will receive a notification and will be able to log in again. However, you are not required to resume gambling. If you wish to remain excluded, you can immediately activate a new self-exclusion period for any duration you choose.
Can I extend my self-exclusion period?
Yes. You can extend your self-exclusion at any time by contacting our support team or through your account settings. You may add additional time to your current exclusion, or when your period expires, you can activate a new self-exclusion for a longer duration. Extensions are processed immediately.
Will I still receive promotional messages during self-exclusion?
No. During your self-exclusion period, you will not receive any marketing emails, SMS, push notifications, or promotional communications from Mostbet. Your contact details will be flagged as excluded from all marketing campaigns.
Can I create a new account to avoid self-exclusion?
No. Creating a new account to circumvent self-exclusion is a violation of our terms and conditions. Mostbet monitors for duplicate accounts and fraudulent activity. Any attempt to bypass self-exclusion may result in permanent account closure and forfeiture of funds. Self-exclusion is a binding commitment across all accounts associated with your identity.
What if I need to access my account for a legitimate reason during self-exclusion?
If you have a genuine non-gambling reason to access your account (for example, to verify account information or retrieve documents), contact our support team. However, you will not be able to log in, deposit, or place bets. Our support staff can assist you with account inquiries without lifting the self-exclusion.
For more information about responsible gambling tools and features available on our platform, please visit most bet.com. If you have additional questions about self-exclusion, our support team is available 24/7 via live chat, email, Telegram, or phone.