KYC Policy

Mostbet is committed to maintaining a safe, secure, and compliant gaming environment. Know Your Customer (KYC) verification is a fundamental requirement for all players on mostbet-nepal.app. This policy outlines why we collect personal information, what documents we request, how we process your data, and what happens if verification is not completed. Understanding these requirements helps protect you, other players, and ensures we meet our regulatory obligations.

KYC verification serves several critical purposes. First, it is a legal requirement under anti-money laundering (AML) regulations and our license from Curaçao eGaming. Second, it protects minors by confirming you are at least 18 years old. Third, it helps prevent fraud, identity theft, and unauthorized account access. Fourth, it enables us to identify and assist players at risk of problem gambling. Finally, it ensures that funds deposited and withdrawn are legitimate and traceable. These measures protect your account, your funds, and the integrity of our platform.

Mostbet may request verification documents at various points during your relationship with us. Common triggers include account registration completion, your first withdrawal request, exceeding certain deposit or wagering thresholds, changes to your payment method, or if our systems flag unusual activity. You may also be asked to re-verify periodically or if we update our compliance procedures. In all cases, we will clearly communicate what documents are needed and provide a reasonable timeframe for submission.

To verify your identity, you must submit a clear, legible scan or photograph of one of the following documents: a valid passport, national ID card, or driver's license. If you submit a driver's license or national ID, both the front and back sides must be provided. Documents must be in color, show your full name, date of birth, and photograph, and must not be expired. The image quality must be sufficient for us to read all text and security features clearly. Blurry, partially obscured, or heavily redacted documents will be rejected and you will be asked to resubmit.

You must provide proof that you reside at the address you registered with Mostbet. Acceptable documents include a recent utility bill (electricity, water, gas, or internet), a bank statement, or an official certificate of residence issued by your local authority. The document must be dated within the last three months, display your full name and residential address clearly, and be in color. Documents that are too old, illegible, or do not match your registered address will be rejected.

If you deposit or withdraw using a payment method such as a credit or debit card, bank account, or e-wallet, we may request proof of ownership. For cards, we typically ask for a masked image showing the last four digits, expiry date, and cardholder name. For bank accounts, a recent bank statement or account confirmation letter is acceptable. For e-wallet services such as eSewa, Khalti, or IME Pay, a screenshot of your account dashboard showing your name and account details is sufficient. All documents must clearly show your name and must match the identity documents you have already submitted.

For larger deposits or if our compliance team identifies a higher-risk profile, we may ask you to explain the source of your funds. This is not an accusation; it is a standard precaution to prevent money laundering. You may be asked to provide documentation such as payslips, employment letters, business registration documents, inheritance certificates, or investment statements. If you receive income from self-employment, freelance work, or business ownership, supporting documents such as tax returns or business licenses may be requested. Providing honest and complete information helps us process your account quickly and keeps your funds secure.

In certain circumstances, Mostbet may conduct Enhanced Due Diligence (EDD). This applies if you are identified as a Politically Exposed Person (PEP), if you are from a high-risk jurisdiction, or if your account activity suggests elevated compliance risk. EDD may involve additional questions about your occupation, business interests, beneficial ownership of entities, or source of wealth. We may also conduct background checks using third-party verification services. EDD is conducted in accordance with international AML standards and is designed to protect all parties involved.

All KYC documents must be submitted through your player account on mostbet-nepal.app. Log in, navigate to your account settings or verification section, and follow the prompts to upload your documents. You may submit scans, photographs, or digital copies in JPG, PNG, or PDF format. File sizes must not exceed 10 MB per document. Once submitted, our compliance team will review your documents. The review process typically takes 24 to 72 hours, though complex cases may take longer. You will receive email notification once your verification is complete or if additional documents are needed.

Your personal and financial information is treated with the highest level of confidentiality and security. All documents are encrypted during transmission and storage. Access to your KYC data is restricted to authorized compliance and support personnel only. We do not share your documents with third parties except as required by law or our regulatory obligations. Your data is retained only as long as necessary to comply with legal requirements, typically for a minimum of five years after account closure. For full details on how we collect, use, and protect your personal information, please refer to our Privacy Policy on most bet.com.

If you do not complete KYC verification when requested, your account will be restricted. Initially, you may be unable to withdraw funds or access certain features. If verification is not completed within a reasonable timeframe (typically 30 days), your account may be suspended and eventually closed. Any deposits in your account will be refunded to your original payment method in accordance with AML regulations, minus any winnings that may be forfeited. We understand that verification can feel intrusive, but these steps are mandatory under law and are essential to protect your account and the platform.

KYC is not a one-time process. Mostbet may request updated documents periodically, typically every 12 to 24 months, or if your account activity changes significantly. You may also be asked to re-verify if we update our compliance procedures, if your documents expire, or if regulatory requirements change. Re-verification requests will be communicated clearly, and you will be given a reasonable deadline to comply. Keeping your account information current helps us serve you better and ensures your account remains in good standing.

If you have questions about KYC requirements, need assistance submitting documents, or believe there is an error in your verification status, please contact our support team. We are available 24/7 via live chat on mostbet-nepal.app, email at [email protected], or through Telegram. Our team speaks Nepali, English, and Hindi and will be happy to help resolve any issues promptly.